Customer Care Specialist
Our client IPF Digital Lietuva is a leading company in the consumer credit sector and manages brands such as “Creditea” and “Credit24”. The company has ambitious plans to enter the mobile application market and expand its presence in the fintech industry. IPF Digital operates in Lithuania, Estonia, Latvia, Poland, Australia and Mexico and is committed to providing equal financial opportunities to people worldwide.
As a Customer Care Team Specialist at IPF Digital Lietuva, you will be responsible for ensuring that the customer has a seamless, fast and quality experience during the online application, that their questions and needs are answered in a positive yet targeted manner, and that the company engages in dialogue and process to get them back on track in case of payment difficulties
Your tasks and responsibilities:
- Ensure that customer queries received by phone, email or from other sources are resolved quickly and efficiently.
- Making outbound customer welcome calls upon the disbursement of their loan, building connections and ensuring that you embody the company’s digital brand.
- Making sales calls to customers to provide them with full information about the terms of the loan, the company’s products, and the best loan offer for the customer.
- Answering customers’ questions by email and phone, dealing with their queries and providing them with all the information they need about the loan.
- Communicating with partners and advising them on loans and/or customer requests.
- Assessing customers’ loan applications based on the law and company rules and making decisions on loan approvals.
Expectations for your competence:
- Customer service experience is highly desirable.
- Same if you worked directly with customers or in a Call Center.
- Good Lithuanian and English language is a must, Russian would be considered as an advantage.
- Problem solving, great listening and knowing how to sell skills would make to perform the role effectively.
Shift work:
- Cold season (October to April) – 8am to 4:30pm and 10:30am to 7pm.
- Warm season (May to September) – 8am to 5pm and 11am to 7pm + every second weekend.
Additional benefits:
- Professional growth opportunities with dedicated budgets for training and development.
- Modern workspace in the office in New Town district of Vilnius, combining hybrid working module.
- Team lunches every Monday and a fully stocked kitchen with snacks and refreshments.
- Health insurance and possibility to have a free psychologist consultations.
