Customer Support Analyst

Manpower Client Airwallex is the leading payments and financial platform that facilitates how companies handle global transactions and treasury management. With a team of over 1,700 of the brightest and most innovative minds in tech, working across 37+ locations worldwide they empower over 150,000 businesses worldwide with fully integrated solutions.

Airwallex is currently seeking a Customer Support Analyst for their branch in Lithuania. In this position you’ll handle payment-related inquiries, resolve client issues, and contribute to improving internal support processes. Join a team of problem-solvers, innovators and builders by helping to foster an inclusive workplace experience!

What you’ll do at Airwallex:

• Respond to B2B client inquiries via email and phone (ticketing system).
• Resolve issues related to payments, deposits, and account access.
• Educate clients on products, features, and best practices.
• Collaborate with internal teams (e.g., finance, back office) for issue resolution.
• Manage escalations in a professional and timely manner.
• Support local improvement projects and process alignment.

We Expect That You Have:

• English at B2 level or higher (spoken and written).
• At least 2 years of experience in customer support with B2B clients. Experience in fintech or payments sector would be considered as big advantage.
• Familiarity with Zendesk or similar ticketing systems would be a plus.
• Strong communication and problem-solving skills.
• A collaborative approach and the ability to resolve conflicts.
• Accountability, time management, and attention to detail.

Company offers:

• Daily perks that make a difference. Free lunches at the office to keep you energized and focused throughout the day.
• Dynamic work environment. Work in a fast-paced fintech setting where new ideas are welcomed and no two days are the same.
• Shared success moments. From team dinners to off-site team buildings, we take time to celebrate progress together.