Customer Service Specialist (Latvian language)

Manpower’s client, PANDORA, has been operating in Lithuania for over 13 years as a retailer of high-quality jewelry. With branches in more than 55 countries worldwide, their mission is to make hand-finished, modern, and luxurious jewelry accessible to everyone.

Currently, PANDORA is expanding its operations and is looking for a Customer Service Specialist (Latvian language) to join their team in Vilnius. In this role, you will be responsible for supporting the Latvian market by responding to customer inquiries, ensuring a high-quality service experience, and representing the brand’s values in daily communication. If customer focus, clarity, and teamwork matter to you – we warmly invite you to become part of the PANDORA team.

Your key responsibilities will be:

• Responding to customer inquiries via email, live chat, and social media in Latvian.
• Assisting with questions related to orders, returns, product information, and store feedback.
• Managing communication through the e-commerce platform (Shopify), Google Reviews, and Facebook comments / messages.
• Coordinating returns and complaints following internal procedures.
• Cooperating with internal teams and retail colleagues when needed.

What we expect from you:

• Latvian and English language skills (at least B2 level, spoken and written).
• Previous experience in customer service or a similar role is an advantage, but if you’re just starting your career and eager to learn, that’s great too.
• Good computer skills and ability to navigate digital tools.
• Communication skills, responsibility, attention to detail, and a positive attitude when working with people.

Company offers:

• Continuous training and development opportunities within an international brand.
• 40% employee discount when shopping at Pandora stores.
• €400 annual jewellery gift voucher for additional recognition.
• An extra paid day off to celebrate your birthday.