Customer Operation Manager
Location: Vilnius
Salary: 3500-4500€ (Gross)
Type: Full working day
Language: Lithuanian, English
Field: Other
Deadline: October 10, 2024
Uploaded: August 9, 2024
Join IPF Digital Lietuva in delivering exceptional customer experiences and drive business growth by promoting financial inclusion!
Your tasks and responsibilities:
- Drive customer acquisition and retention through innovative upselling strategies.
- Implement a customer-centric approach to every aspect of the business, from product development to customer service.
- Manage and motivate your team leaders to achieve their full potential.
- Partner with outsourcing partners to ensure consistent quality and efficiency in all customer operations and costs.
- Oversee the development and implementation of robust processes, policies, and procedures.
- Create a work environment that fosters collaboration, innovation, and creativity.
- Manage the communication with the Regulator (Bank of Lithuania) and ensure prompt and efficient requirements fulfilment.
Expectations of your competence:
- Experience in customer service 2 years or more in a customer facing management position (knowledge of leading and managing teams).
- Higher diploma or degree.
- Proficiency in written and spoken Lithuanian and English.
- Very good knowledge of how to provide the best customer service.
- Professional experience in digital financial services driving sales in telemarketing sector would be a great advantage.
- Proven professional experience working with reports (in spreadsheets, MS Excel or other).
- Good understanding of CRM systems.
- Excellent listening, problem solving and communication skills and adaptability in a fast-paced environment.
Benefits to the role:
- Professional growth opportunities with dedicated budgets for training and development.
- Modern workspace in the office, combining hybrid working module, free parking.
- Team lunches every Monday and a fully stocked kitchen with snacks and refreshments.
- Health insurance and possibility to have a free psychologist consultations.