IT Support Specialist (Danish language)

  • Lokacija:
  • Atlyginimas:
    € 2.200 - € 2.700
  • Darbo laikas:
    Pilnas etatas
  • Paskelbta:
    2 val prieš
  • Kategorija:
    Informacinės technologijos
  • Galioja:
    2021 18 gruodžio
  • Kalbos:

Manpower client NetDesign is a Danish company that has been providing IT services to the private and public sectors for more than 30 years. Its main IT areas are network, security, automation and communication solutions.

Currently we are looking for IT Support Specialists who will join new Service Desk team in Vilnius.



Key responsibilities:

  • Screen, Log, Categorize and Prioritize Incidents in Service Now;
  • Ensure the quality check of case information;
  • Follow up on recent Incidents to avoid SLA breaches;
  • Escalate the case if issue is not resolved;
  • Perform initial troubleshooting and verify if the event/Incident can be resolved by using methods and checks in Knowledgebase (KB).


You are excellent fit if you meet following requirements:

  • Excellent communication skills with verbal and writing capabilities in Danish;
  • At least basic IT knowledge or strong interest in it, understanding of ITIL processes;
  • Service-oriented and proactive mindset;
  • Good analytical skills, result- and detail-oriented;
  • A collaborative team player with the ability to learn quickly and adapt to process changes;
  • Availability to work night shifts.


You will receive:

  • High performing, driven and supportive international work culture;
  • Constant learning environment, support and training from experienced colleagues;
  • Career opportunities;
  • Additional medical insurance;
  • Friday breakfast, free fruit and beverages in our spacious office;
  • Salary range from 2200 € to 2700 € gross depending on the qualifications and working experience.


Interested? You are welcome to apply and if you have any additional questions, feel free to contact me at +370 6 992 1350.